MANON information
Complaint and Dispute Process
PUBLISHED
Version: initial-2026-10-03 · Effective date: 2026-10-03T07:22:29Z
Contact
Use the Order complaint control, a private MANON discussion, support@manonartisans.com or WhatsApp +971 50 145 1640. Include the relevant reference, issue and requested outcome.
Private handling
New complaints create separate Customer–MANON and Maker–MANON discussions. Internal Admin reasons must not enter the parties’ shared relationship discussion. Older shared-route complaints remain read-only until a separately approved private route exists; history is not relabelled or moved. MANON may request a response or clarification from each party without automatically sharing private submissions.
Review
Authorized Admins review complaints and record decisions and reasons. Private Admin reasons do not enter the shared Customer–Maker discussion. Customer and Maker roles cannot perform Admin actions. Closed and resolved are distinct states; administrative closure does not waive statutory rights.